Tel.: +421 908 567 165    E-mail: info@mountainia.sk   |  Slovensky    English

Terms and conditions of Mountainia MGC

Mountainia MGC is an open society of the UIAGM mountain guides. They jointly perform promotion as the Mountainia Mountain Guide Company and act towards the customers as Mountainia, s.r.o., Partizánska 131/2, Lipovec 038 61, IČO 47 256 58.

Tour purchase

  • All Mountainia trips are suitable from 12 years of age.
  • Purchasing the ascents, tours and stays of the Mountainia is performed via the website by filling in the form, sending an email with an inquiry or after a phone contact. Once the inquiry is received, the customer is contacted again and the inquiry is specified in more details as well as the tour or stay is selected including its parameter setting.
  • Should the tour parameters are changed against those mentioned in the offer of tours or stays, the price may be different. Once the ascent is finally specified, the customer is sent an email including the account number and amount, which is to be paid as an advance payment for the tour or stay. A proforma invoice may be issued for the advance payment.
  • After the payment is received gift voucher can be issued upon request.
  • The gift voucher is valid for one given defined tour according to defined parameters for given number of persons. Tour parameters can be changed upon mountain guides approval only.
  • The gift vouchers validity is 24 months from the day of purchase.
  • A tax document will be issued for the customer after termination of the tour or stay.

    Scheduling

    • The tour dates are fixed according to the stay type or are agreed individually depending on the actual conditions and weather.
    • If the date is agreed for the given tour and weather or conditions are improper for its execution, the mountain guide offers a new date.
    • The customer may ask for an alteration of date maximum 14 days before the tour, if the date was agreed individually.
    • If it is the case of a stay with a fixed date, any alteration of date is impossible.
    • If the customer cancels the date of the tour, the cancellation fees will be applied.

    Equipment

    • Each custommer is fully responsible for his/her equipment required during the tour.
    • Each custommer is obligated to show fully functional equipment if asked to do so by mountain guide.

    Physical condition and health

    • Client must be in good physical condition before the tour
    • Client must be fully healthy
    • Mountain guide can cancel tour when both above is not fulfilled

    Cancelation fees

    If the customer cannot participate in the tour on the agreed date and alteration of date is impossible, the cancellation fees will be applied as follows:

    • 10% of the total price (deposit), when the customer announced more than 3 days before the date
    • 100% of the total price, when the customer announced less than 3 days before the date (no amount is given back)

    Cancelation by guide

    • If the tour is cancelled prior to its starting based on the mountain guide recommendation because of bad weather, all amount is given back.
    • If the mountain guide cancels the tour due to unsuitable conditions of custommers equipment, no amount is given back.
    • If the customer cancels the tour during its execution, no amount is given back.
    • If the tour is cancelled because of bad weather during its execution and the customer was informed about this eventuality in forward, no amount is given back.
    • The conditions may also be agreed individually, if the given tour requires to do so. Otherwise, the above mentioned conditions are applied.

      Insurance

      • Each mountain guide is insured against his clients up to the benefits amount of 10,000,000 Eur.
        Despite, we recommend to take out a complementary insurance of the client for each tour date because of self-inflicted insured event occurrence.
        An insurance may be taken out online or via SMS on the www.union.sk website

      By purchasing, each customer agrees with the above mentioned Terms and Conditions, the processing of personal data and publishing photos from the tour on social media.

      Mountainia MGC